Refund & Cancellation Policy

This policy applies to all purchases made on the GurukulAI website and Android app, operated by Sagar Kottagattu (operating as GurukulAI). GurukulAI provides digital services only — no physical goods are shipped.

1. Cancelling a subscription

• You can cancel your Basic or Pro subscription at any time from the Profile screen in the app, or by emailing gurukulxai@gmail.com.
• Cancellation stops all future renewals. You keep access to your plan and remaining credits until the end of the billing period you have already paid for.
• Subscriptions purchased through Google Play can also be cancelled from Google Play → Payments & subscriptions.

2. Refunds

• Because credits and plan benefits are available for use immediately after purchase, subscription charges and credit top-ups are non-refundable once the payment is successful, including for partially used billing periods.
• Duplicate or failed payments — if you were charged twice, or money was debited but the plan or credits were not added to your account, we will refund the amount in full.
• Service failure — if a paid evaluation fails because of a fault on our side, the credit used will be returned to your account.

3. How to request a refund

Email gurukulxai@gmail.com within 7 days of the transaction with your registered email address, the payment date, amount, and the transaction ID or a screenshot. We will respond within 2 working days.

4. Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method (card, UPI, net banking or wallet). Depending on your bank, the amount may take a few more days to appear in your account.

5. Google Play purchases

Purchases made through Google Play Billing are also covered by Google Play's refund policies, and refunds for them may be requested through Google Play.

6. Contact